1. About Ecoesmara
Ecoesmara Ltd. ("we", "us", "our") operates the Ecoesmara online learning platform. We provide educational videos, podcasts, and other digital content to help users enhance their business, personal development, and professional skills.
2. Data we collect
We collect personal information necessary to deliver our services effectively and improve user experience. This includes:
- Account Information: name, email address, password, and profile photo (if provided).
- Payment Details: subscription and transaction history via third-party payment processors (we do not store card details).
- Usage Data: courses viewed, videos watched, listening duration, and progress tracking.
- Device Information: device identifiers, IP address, browser type, and app version.
- Support Communications: messages or feedback shared with our support or content teams.
3. How we use your data
We process your personal information for the following legitimate purposes:
- Service Delivery: to provide learning content, manage subscriptions, and track progress.
- Personalization: to recommend courses or materials based on your interests and engagement.
- Customer Support: to respond to inquiries, technical issues, and feedback.
- Payment Processing: to facilitate secure subscription transactions through third-party gateways.
- Compliance: to meet legal and financial recordkeeping obligations.
- Marketing: to send you updates, newsletters, or offers — only if you opt in.
4. Data sharing
We do not sell or rent your personal data. We may share it with trusted third parties strictly to deliver our services:
- Payment providers: to process subscription payments securely.
- Analytics providers: to help us understand platform performance and user engagement.
- Cloud service providers: for secure hosting and content delivery.
- Regulatory authorities: when required by law or to protect our rights.
5. Data retention
We retain your data only for as long as your account is active or as required by law. When you cancel your subscription or delete your account, most personal information is deleted or anonymized within 30 days. Financial and audit records may be retained for up to 7 years.
6. Your rights
You have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain processing activities. To exercise these rights, please contact us using the details below.
7. Security
We use encryption, firewalls, and access controls to safeguard user data. While we take reasonable precautions, no online service is completely secure. In the event of a data breach, we will notify affected users promptly.
8. Children's privacy
Ecoesmara is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If such information is found, it will be deleted immediately.
9. Updates to this policy
We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. Any updates will be posted on this page, and the date below will be revised accordingly.
10. Contact us
If you have any questions or privacy-related concerns, please contact our Data Protection Team:
We aim to respond to all privacy requests within 48 hours.